CoreTech by Northumbria Healthcare
designed by the NHS, for the NHS
Northumbria Healthcare NHS Foundation Trust has transformed its digital and data services through investment in secure infrastructure, cloud technology, cyber security, technical architecture and in-house expertise. Through CoreTech, that capability is now available to your organisation.
Our services
- 24/7 Service Desk
- Monitoring & Uptime
- Networks & Connectivity
- Secure Cloud Hosting
Our core services run today in live NHS operations at Northumbria Healthcare.
Proven. Scalable. Trusted.
- modernising since
- 2020
- core services
- 4
- accountable NHS partner
- 1
Digital services
our core services
Choose one service or combine them around your organisation. Each is delivered by the people, processes and technology that already support NHS care. Secure, scalable and with clinical focus.
01
24/7 Service Desk
Responsive support, around the clock. Extend your own service desk with a team that triages incidents, resolves issues and keeps your users informed day, night and weekends.
- 24/7/365 service desk
- 1st and 2nd line support
- Incident triage and P1 escalation
Ideal if you want to extend your existing service desk and reduce on-call costs.
02
Monitoring & Uptime
See issues before your users feel them. Continuous alerting, monitoring and observability keep your infrastructure, networks and systems running.
- 24/7 alerting, monitoring and observability
- Proactive prevention to maximise uptime
- Shared licensing model and expertise
Ideal if you want proactive monitoring without building your own observability platform.
03
Networks & Connectivity
Networks designed around evidence. Plan upgrades and new deployments with on-site surveys, clear recommendations and hands-on implementation support.
- On-site Wi-Fi surveys and design
- Coverage, capacity and heatmaps
- Implementation planning and support
Ideal if you’re planning Wi-Fi upgrades or new deployments and need evidence-based design.
04
Secure Cloud Hosting
Modern, secure hosting backed by NHS expertise. Move services to the cloud with guidance from a team that knows NHS requirements.
- Azure hosting
- Cloud migration
- Infrastructure design
- SQL optimisation
- Technical expertise
Ideal if you want to modernise your infrastructure with NHS cloud expertise.
Why CoreTech
why choose us
CoreTech is part of Northumbria Healthcare NHS Foundation Trust. The capability we built for our own organisation is now available to yours.
01
Designed by and for the NHS
Built around NHS systems, standards and pressures, so it fits how you already work.
02
Cost-effective
Use expertise and infrastructure that’s already proven, instead of building your own.
03
Efficient and collaborative
One team alongside yours, with clear ownership and escalation.
04
Proven NHS delivery
The same services run every day at Northumbria Healthcare.
05
NHS to NHS procurement
As an NHS organisation we can work with other NHS bodies through NHS to NHS arrangements. We’ll help you find the right route.
Better value
Get more from existing investment, with standardised platforms that cut duplication.
Resilience and assurance
Services built for NHS deployment, so adoption is faster and risk is lower.
Expertise on hand
Specialist NHS digital skills available to your team when you need them.
About us
our digital journey
Since 2020 we have modernised our digital estate year on year. Today CoreTech reaches beyond our own organisation through shared platforms, regional partnerships and commercial digital services that deliver efficient, cost-effective, high-quality support.
2020Investment, consolidation and housekeeping
- Established our cloud tenancy and a dedicated technical architecture function
- Consolidated network infrastructure and refreshed the community network estate
- Modernised core server platforms and removed legacy infrastructure
- Enabled secure remote working through AlwaysOn VPN
2021Modernising foundation infrastructure
- Migrated email and collaboration services to the Microsoft Cloud
- Strengthened cyber security with modern identity and access management
- Completed targeted Azure migration and Hyper-V modernisation
- Adopted a cloud-first strategy to support future digital transformation
2022Standardising enterprise platforms
- Completed the Windows 11 rollout and refreshed over 3,000 end-user devices
- Modernised key clinical applications including Pharmacy, Pathology and OBS
- Enabled secure multi-trust authentication for cross-organisational working
- Enhanced collaboration through Microsoft Teams and enterprise video conferencing
2023Maturing delivery with key projects and integration
- Established the Regional Diagnostic Network and Health & Care Academy
- Delivered over 200 robotic process automations to improve efficiency
- Integrated Digital Change, Project Management and IT Service functions
2024Delivering efficiency and enterprise connectivity
- Expanded business intelligence through enterprise Power BI reporting
- Upgraded Wi-Fi infrastructure across more than 60 sites
- Launched new digital clinical correspondence and tracking services
- Integrated Infrastructure, Projects and Change into a single delivery function
- Completed major pathology and network modernisation programmes
2025Strengthened enterprise capability
- Completed a Cisco core network refresh and enterprise infrastructure upgrades
- Expanded endpoint management through Tanium deployment
- Enhanced digital pathology, clinical applications and radiology services
- Continued investment in resilient, secure enterprise platforms
2026Commercial-ready platforms and capabilities
- Established the Northumbria Observability Centre (NOC)
- Launched a LogicMonitor licence-sharing service for NHS partners
- Delivered Azure hosting services for regional organisations
- Expanded regional connectivity and portfolio management capabilities
NextDigital future
- CoreTech brings this capability to organisations across the region and beyond
- New digital services and products
Get in touch
let’s talk
Tell us what your organisation needs and we’ll arrange a conversation with the CoreTech team.